FREQUENTLY ASKED QUESTIONS

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Included in your trial period are three on- boarding days of our service to assist with training your VE and become familiar with using our service. After the three day trial is completed, you will be charged the prorated portion of the remaining month. You will then be charged on the first of every month and VE services will be provided until the end of the month

A valid credit or debit card is required to be on file or you can pay us by gateway named AUTHORIZED.NET and is charged on the first of every month (excluding the first month). If payment is not successfully processed by the 3rd of the month, we reserve the right to discontinue service until the account is made current. .
All the icons & goodies you can see on the kit presentation can be used in Acme!

We make all of our hiring decisions for the upcoming month on the 15th of each month so we ask that if cancelling you provide us 2 weeks notice. We also understand that sometimes business needs change and in certain circumstances need to cancel prior to the 1st of the month. We are able to accommodate cancelations up to the 1st of each month. After the 1st of the month no refunds will be made but you will retain the credit. Staff

Yes, you will have a primary VE assigned to you. Additionally, Symphony Business Solutions provides the flexibility to sub in staff if your primary VE is sick.

Customer service is very important to us. If for any reason you're not happy with your VE, we want to know right away. First, we'll try to work through the problem. If it is something that cannot be worked out, we will find someone else who can better reach your needs. Working Hours

Monday – Saturday (six days per week) 9:30 AM – 6:30 PM EST Nine hours per day with thirty minutes for lunch and two fifteen minute breaks.

Yes! We are very flexible and can move working hours around the client’s schedule. Communication

Email – Each VE receives a Symphony Business Solutions email address and also has the option of providing an internal email account for them to act as an internal employee of your company.
Instant Message (IM) – Skype is our main IM/Telephone/Screen Sharing Tool. We can also install most other IM clients per your request (e.g. Google chat, MSN Messenger, AIM, etc.)
Phone – Symphony Business Solutions has a local US based phone number that will reach the operations . If you require a dedicated line, a Skype-In number or VOIP can be ordered for an additional cost.

You will receive two emails daily along with a status report on your requested tasks. You may also reach out to your VE directly at any time.